LUSAS

SUPPORT

Obtaining Support

How to contact us

Technical support is available from the LUSAS distributor that serves your country or region. It is provided free to those clients with a current support and maintenance agreement.

Before contacting the UK technical support team:

Check the LUSAS User Area which may provide the help you require.
Read “Contacting LUSAS technical support – what you need to know” for details of what you need to provide and the type of support services that are provided.
Email your local LUSAS Distributor to get advice and assistance. Some of our distributors have their own websites which we would encourage you to visit.

UK clients and clients in countries not supported by a local distributor, can email the support team on support@lusas.com, or call the support line on +44 (0)20 3325 0440. Calls will be responded to between 9.15 a.m. and 5 p.m. Monday to Friday, UK local time.
USA clients can email the support team on support@lusas.com, or call toll free on 1-800 97 LUSAS (1-800 97 58727). Calls and emails will be responded to up until 17.00 EST Monday to Friday.

Any queries sent directly to the support team from a country with local distributor support will be redirected automatically to that local distributor as a high priority.

Meet key members of our support team

Our support team provides our users with a first class technical support service and is regularly praised and stated by its users to be “the best in the business.”